DirectDebit eMandate (Recurring Payments)

What is Recurring Payments or DirectDebit eMandate?
Recurring Payments or DirectDebit eMandate is a convenient, efficient and the cost effective interbank collection service to make recurring payments. It ena...
Thu, 29 Sep, 2022 at 5:40 PM
Does Axaipay Merchants Offer Recurring Payments or DirectDebit eMandate?
Yes. Axaipay offers recurring payments to SMEs to enable them to collect payments directly from their customers by debiting customers' bank account on ...
Thu, 29 Sep, 2022 at 5:41 PM
How to enroll DirectDebit eMandate with Merchant?
1. Axaipay merchant will provide you a secured DirectDebit eMandate subscription link and please click the link to kick start your enrolment process.  *Note...
Thu, 29 Sep, 2022 at 6:09 PM
Can DirectDebit eMandate work with any account?
Most current, savings or credit card account of participating banks can be used to make DirectDebit payments (Debit card is not accepted).
Thu, 29 Sep, 2022 at 6:10 PM
Once it's set up, do I have to do anything?
You only need to ensure is enough money in your account every time the payment is due.
Thu, 29 Sep, 2022 at 6:11 PM
Why my first DirectDebit eMandate billing is RM1 lesser than actual recurring amount?
During the DirectDebit eMandate enrolment process, you have paid RM1 up front via FPX . Therefore, your first DirectDebit eMandate billing amount will be de...
Thu, 29 Sep, 2022 at 6:25 PM
Will the payment always be on the same date every month?
Yes. A fixed date is set in the system even if the payment is made every month, every three months or every year. If the payment date falls on the weekend o...
Thu, 29 Sep, 2022 at 6:12 PM
What if changes are needed?
If you need to change the DirectDebit Authorisation details, simply login https://users.axaipay.my/login. Once login the website, you can choose "Dashb...
Thu, 29 Sep, 2022 at 6:20 PM
How do I cancel DirectDebit eMandate Authorization?
If you need to cancel a DirectDebit eMandate Authorisation, simply login https://users.axaipay.my/login. Once login, choose "Maintenance/Termination&qu...
Thu, 29 Sep, 2022 at 6:22 PM
Can money be collected from my account after I have cancelled a DirectDebit eMandate Authorisation?
No. Axaipay would have to get your authorisation to reinstate a cancelled instruction.
Thu, 29 Sep, 2022 at 6:21 PM